Aliwudi Ecosystem Master Terms of Service

Aliwudi grants you a non-exclusive, non-transferable, revocable, and limited right to access and use the subscribed SaaS services solely for your internal business operations in accordance with your designated subscription plan, acceptable use policies, and active tenant boundaries.

Aliwudi will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, accidental loss, destruction, alteration, disclosure, or other unlawful processing. Safeguards include access controls, role-based permissions, authentication and authorization, encryption in transit and at rest, tenant isolation controls, vulnerability management, logging and monitoring, backups, and incident response procedures.

Aliwudi will use commercially reasonable efforts to maintain availability of the Services. Unless an applicable Order Form or Service Level Agreement ("SLA") expressly provides otherwise, the Services are provided on an "AS IS" and "AS AVAILABLE" basis. Aliwudi does not guarantee that the Services will be continuously available, uninterrupted, completely error-free, or operate without temporary degradation. Specific uptime commitments apply only where expressly stated in an applicable SLA.

Aliwudi may perform scheduled or emergency maintenance, upgrades, security patches, infrastructure changes, and operational activities. Where reasonably practicable, Aliwudi will provide advance notice. Aliwudi will use reasonable efforts to avoid materially reducing the core functionality of a paid Service during an active subscription term.

Aliwudi maintains backup and recovery procedures appropriate to the nature of the Services. However, backups are not a substitute for the Customer maintaining appropriate copies of information that it independently requires for legal, regulatory, operational, or business-continuity purposes. Aliwudi does not guarantee that every item of Customer Data can be recovered following every event.

If Aliwudi becomes aware of a confirmed security incident involving unauthorized access to or disclosure of Customer Data reasonably likely to materially affect confidentiality, integrity, or availability, Aliwudi will notify the affected Customer without undue delay and as required by applicable law, providing incident scope, remediation steps, and customer mitigation actions.

Customer may request data exports in machine-readable format during the subscription term. Following termination, Customer has a reasonable retrieval period. Unless otherwise agreed in an Order Form or DPA, Aliwudi may delete Customer Data following thirty (30) days after expiration, subject to standard backup lifecycles and statutory retention laws.

Aliwudi engages third-party providers for hosting, storage, infrastructure, and analytics under appropriate contractual confidentiality and security commitments. Aliwudi maintains oversight and provides notices of material changes where required by data protection law.

Services must be used only for lawful purposes. Customers must not gain unauthorized access, circumvent security or rate limits, disrupt infrastructure, introduce malware, conduct unauthorized penetration tests, transmit unlawful content, reverse engineer software, or redistribute services without authorization.

Aliwudi may temporarily suspend access where reasonably necessary to address security threats, unauthorized access, material breach, or emergencies, using reasonable efforts to limit scope and restore access promptly.

Either party may terminate for convenience in accordance with plan terms, or for cause upon thirty (30) days written notice of uncured material breach. Upon termination, access ceases, outstanding fees remain due, and confidentiality, limitation of liability, and survival terms endure.

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Aliwudi's aggregate liability arising out of or relating to the Services will not exceed the greater of the fees actually paid or payable in the twelve (12) months immediately preceding the event giving rise to the claim, or the amount stated in an applicable Order Form.

This Agreement will be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. The parties engage in good-faith negotiations for thirty (30) days before pursuing claims in Nigerian courts of competent jurisdiction or agreed arbitration.

The Customer acknowledges that internet-based software services involve inherent operational, infrastructure, cybersecurity, and third-party risks. Except for express commitments contained in this Agreement or an applicable SLA, Aliwudi does not warrant that the Services will be uninterrupted, completely secure, error-free, or available at all times.